Our Call for Clarity
Updated 6/3/24
The single most important factor that goes into producing our stories and characters is the human experience. It is an irreplaceable factor, no matter how computing advances into the future.
Because some modern technologies may seem to compromise this perspective, companies that employ processes described as “AI”, for example, have a responsibility to set clear and understandable guidelines for usage, both in products and internally.
Here are ours:
AI in our Products
1. Voices
- With Love uses models trained on our own voices for our characters generated responses. We record hours and hours of our own vocals and use a custom model fine-tuned on our own property — not that of others, not on previously copywritten material, and not without explanation for explicit privileges and usage terms defined in advance.
2. Responses
- With Love uses a model fine-tuned internally based on the work of our writers (works transparently and specifically used for the purposes of character responses and dialogue). Fully-generated instances, which appear minimally through a user’s session, are used to immediately respond to user interactions. These instances are marked in the experience with text reading: “I try my best but I can make mistakes sometimes” with an informational modal for transparency.
3. Letters
- With Love uses a series of models fine-tuned internally for the purposes of generating letter responses from our characters to our users. These responses are trained off of information based on the work of our writers (again, works transparently and specifically used for the purposes of character responses). We never deceive the user into believing these responses come from a human.
4. Moderation
- With Love uses moderation technology that utilizes AI to ensure platform communications between pen-pals is safe. These systems review anonymized text input to create a community environment devoid of harassment, sexual content, violence or threats. To ensure this, users may also directly report any letter for review. We let the user know when their content is being reviewed, both through automation or manually.
AI in our Studio
Rules & Guidelines
- With Love promises full transparency with our staff, stakeholders, and partners regarding the continued usage of AI involvement in our projects moving forward.
- With Love promises adherence to strict data privacy and security standards when using any AI systems, as well as compliance with necessary data protection laws and regulations. Read more here.
- With Love may use AI for non-artistic purposes, such as code review, business services, budgeting, administrative tasks, etc.
- With Love strives to produce content intended for all audiences from all backgrounds, meaning we monitor and review generations made by models used for social, racial, and ethical biases and explicit content.